Politique d’expédition

Shipping Policy

Last updated: 14/02/2026

Thank you for shopping with ATD Concept. Below you will find important information regarding our shipping process.

1. Order Processing Time

All orders are processed within 2–5 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-demand periods (product launches, promotions, holidays), processing times may be extended.

2. Shipping Methods & Delivery Times

Estimated delivery times:

  • France: 2–5 business days

  • Europe: 3–10 business days

  • International: 7–21 business days

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Customs clearance

  • Postal services

  • Carrier disruptions

  • Incorrect shipping information provided by the customer

3. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination

  • Weight

  • Shipping method selected

Any applicable import duties, customs fees, or taxes are the responsibility of the customer.

4. Legal Responsibility & Import Restrictions

Our products may be subject to legal restrictions depending on your country or region.

By placing an order, you confirm that:

  • You are legally allowed to purchase and possess the product.

  • Importation of the product is legal in your jurisdiction.

ATD Concept is not responsible for:

  • Customs seizures

  • Confiscations

  • Import refusal

  • Legal issues arising from local regulations

If a package is seized or destroyed by customs, no refund will be issued.

5. Risk of Loss

Risk of loss and ownership transfer to the customer once the package has been handed over to the carrier.

We are not responsible for:

  • Lost packages marked as delivered

  • Theft after delivery

  • Damage caused during improper handling by the carrier (unless insured)

If you wish to add shipping insurance, please contact us before placing your order.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete information is provided:

  • We are not responsible for delivery failure.

  • Reshipping costs will be charged to the customer.

7. Tracking Information

Once your order has shipped, you will receive a confirmation email containing a tracking number (if applicable).

Please allow 24–48 hours for tracking updates to appear.

8. Lost or Damaged Packages

If your package is lost in transit:

  • Contact us within 7 days of the estimated delivery date.

  • We will open an investigation with the carrier.

If a package arrives visibly damaged:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the packaging and product.

We reserve the right to determine whether a replacement or refund will be issued.

9. Refused or Undeliverable Packages

If a package is:

  • Refused by the customer

  • Returned due to failed delivery attempts

  • Returned due to unpaid customs duties

The customer will be responsible for:

  • Return shipping costs

  • Reshipping fees

Original shipping costs are non-refundable.

10. Contact

For any shipping-related inquiries, please contact:

ATD Concept
Email: thebault.achille@gmail.com